# The homeowner knows the two-hour window before the truck leaves the hub.

> Roadmark routes two-person crews around delivery windows homeowners actually booked, texts them, and captures photos, signatures and exceptions at the door.

URL: https://roadmark.ai/final-mile
Language: en

Roadmark plans big-and-bulky delivery routes for retailers like Northgate Home: which two-person crew, which window, and what a white-glove stop needs before the truck leaves Mississauga. The homeowner gets a text, the crew gets the route, and the proof comes back before the next stop.

## Twelve homes on one route, each with its own two-hour window.

A two-person crew leaves the Mississauga hub with a route built around the windows already promised. Each stop carries its service level, its items and how the arrival is tracking against the window, so a stop running behind shows up long before the homeowner has to ask.

## The homeowner picks from windows the routes can actually keep.

A homeowner books straight from the order confirmation. Roadmark only offers a window a route can actually keep, not a calendar that pretends every hour is open.

- **Full means a route is already built for that window,** not that nobody looked.
- **A reschedule rebuilds the route,** so the new promise is as real as the first one.

## Photos, signatures and exceptions recorded at the door.

The crew photographs where the item was placed, captures a signature, and notes an exception on the spot, with its own photo, before they leave the driveway.

## Every service level has one price, billed to the retailer.

Northgate Home sets which service level each order ships at. The homeowner never sees a bill; Roadmark totals the day's route and invoices the retailer once, with every stop and add-on itemised.

## A return is a route too.

A wrong-colour sectional doesn't turn into a warehouse mystery. The reverse trip is scheduled, tracked and closed the same way the original delivery was.

## Run final mile on its own, next to the TMS you already use.

Run just the last-mile network in Roadmark, beside the retailer's order system. Delivery-ready orders arrive by EDI or API, and proof of delivery goes back the same way. Add quoting, linehaul or dispatch when you're ready.

## Questions about the delivery.

- **How does Roadmark schedule delivery windows?** A homeowner only ever sees a window a route can actually keep. "Full" means a route is already built for that window, not that nobody looked, and a reschedule rebuilds the route so the new promise is as real as the first one.
- **What gets captured at the door?** The crew photographs where the item was placed, captures a signature, and notes any exception on the spot with its own photo, before they leave the driveway.
- **How are service levels billed?** Each service level, threshold, room of choice or white glove, has one price plus add-ons like stairs and haul-away. The homeowner never sees a bill; Roadmark totals the day's route and invoices the retailer once, with every stop and add-on itemised.
- **How are returns and exchanges handled?** A return is scheduled, tracked and closed the same way as the original delivery: request, pickup window, collection, restock at the DC and redelivery.
- **Can final mile run on its own, beside our existing systems?** Yes. Run just the last-mile network in Roadmark beside the retailer's order system; delivery-ready orders arrive by EDI or API and proof of delivery goes back the same way, and you add quoting, linehaul or dispatch when you're ready.

## Related pages

- [Driver app](https://roadmark.ai/driver-app): Stops, documents and pay on the phone
- [Customer and carrier portals](https://roadmark.ai/portals): Each side sees only its part
- [Tracking](https://roadmark.ai/tracking): The few loads that need you, with reasons
- [Warehouse and 3PL](https://roadmark.ai/warehouse): Receiving, storage and per-pallet billing

Companies, people and shipment figures in product examples are fictional. They illustrate workflows and are not customer testimonials or measured results.