# One load, two portals, each seeing only its part. > A customer portal and a carrier portal for the same load, each seeing only its part: the customer's rate and documents, the carrier's pay and rate con. URL: https://roadmark.ai/portals Language: en Shippers, brokers and carriers work on the same shipment in one shared workspace, and each sees it differently. Roadmark builds both portals from one record, so the customer and the carrier each see exactly their side, and nothing that isn't theirs. **What each side never sees:** The carrier never sees the customer's rate ($1,940.00). The customer never sees the carrier's cost ($1,655.00) or which carrier ran the load. ## Customers request, book and pay without calling you. A customer signs in and does the parts of the job that are theirs: getting a quote, booking it, watching it move, pulling documents, paying what's open. Their own admin manages who on their team can see what. - Request a quote - Book it - Track the load - Download documents - Pay open invoices ## Vetted once, then re-checked every day. A carrier uploads their packet once in their own portal, and Roadmark vets them and runs fraud checks at onboarding. After that it re-checks authority and insurance every day against the source, and quietly stops sending them tenders the moment something lapses. - **Operating authority:** MC-712340 · verified daily against FMCSA - **Auto liability insurance:** $1,000,000.00 · expires Mar 2027 - **Cargo insurance:** $100,000.00 · expires Nov 2026 - **W-9 on file:** Received Feb 2026 - **Banking for payment:** ACH details verified - **Carrier agreement:** Signed Feb 2026 ## Accept, sign and get paid, all in the same portal. 1. **Accept or decline:** The tender shows the rate, stops and equipment before the carrier commits to anything. 2. **Sign the rate confirmation:** One tap. No faxing a signed PDF back to a dispatcher's inbox. 3. **Upload POD and invoice:** Documents attach straight to the load, and billing can match them the moment they land. 4. **See when you'll be paid:** The terms and pay status on each load. ## Portals carry your company's name and logo. Customers and carriers sign in to a page with your company's name and logo. Roadmark stays out of sight. Your name and logo on every screen your customers and carriers see. ## What people ask about the portals. ### What can customers do in the customer portal? Request a quote, book it, track the load, download documents and pay open invoices, without calling you. Their own admin decides who on their team sees what, such as invoices and payments only for accounts payable. ### Can shippers, brokers and carriers work on the same shipment? Yes, in one shared workspace: the shipper in the customer portal, the carrier in the carrier portal and the broker in Roadmark, all on the same load record. Each still sees only its own side, so the carrier never sees the customer's rate. ### Can a carrier see what the customer pays? No. Both portals are built from the same load record, but the carrier never sees the customer's rate, and the customer never sees the carrier's cost or which carrier ran the load. ### How does carrier onboarding work? A carrier uploads its packet once in its own portal: authority, insurance, W-9, banking details and the carrier agreement. Roadmark vets the carrier and runs fraud checks at onboarding, then re-checks authority and insurance every day against the source, and stops sending tenders the moment something lapses. ### Can carriers sign rate confirmations in the portal? Yes, in one tap. In the same portal a carrier accepts or declines the tender, uploads the POD and invoice, and sees the pay status on each load. ### Can the portals carry our company's branding? Yes. Customers and carriers sign in to portals with your company’s name and logo. ## Related pages - [Tracking](https://roadmark.ai/tracking): The few loads that need you, with reasons - [Quoting and CRM](https://roadmark.ai/quoting): Customers, lanes, rates and RFQs - [EDI X12 integration: 204, 990, 214 and 210 explained](https://roadmark.ai/integrations/edi): What EDI 204, 990, 214 and 210 mean, which way each goes and when it's sent, how trading partners are set up, and how tracking status becomes 214s. - [Security](https://roadmark.ai/security): Company isolation, access and your data Companies, people and shipment figures in product examples are fictional. They illustrate workflows and are not customer testimonials or measured results.