Final mile delivery software

The homeowner knows the two-hour window before the truck leaves the hub.

Roadmark plans big-and-bulky delivery routes for retailers like Northgate Home: which two-person crew, which window, and what a white-glove stop needs before the truck leaves Mississauga. The homeowner gets a text, the crew gets the route, and the proof comes back before the next stop.

Book a demo See the route of the day

Northgate HomeDeliveries

Your delivery (bed frame and mattress) arrives on Tuesday between 10:00 and 12:00. Reply 1 to confirm or 2 to pick another time.

Confirmed. N. Reyes and J. Silva will text when they're on the way.

Tuesday 09:40

Your crew is on the way, expected at 10:15.

Track your delivery

Twelve homes on one route, each with its own two-hour window.

A two-person crew leaves the Mississauga hub with a route built around the windows already promised. Each stop carries its service level, its items and how the arrival is tracking against the window, so a stop running behind shows up long before the homeowner has to ask.

Route 4 · Mississauga hubTruck 12 · N. Reyes and J. Silva · Tuesday

Clarkson · MississaugaSectional sofa · White glove, haul-away
Stop 1, Clarkson · Mississauga: Sectional sofa, White glove. Window 08:00–10:00, arrival 08:15.
Erin Mills · MississaugaDining table + 4 chairs · Room of choice
Stop 2, Erin Mills · Mississauga: Dining table + 4 chairs, Room of choice. Window 08:00–10:00, arrival 09:20.
Bronte · OakvilleBed frame + mattress · White glove
Stop 3, Bronte · Oakville: Bed frame + mattress, White glove. Window 10:00–12:00, arrival 10:15.
OakvilleBookcase · Threshold
Stop 4, Oakville: Bookcase, Threshold. Window 10:00–12:00, arrival 11:30.
BurlingtonPatio table + 6 chairs · Room of choice
Stop 5, Burlington: Patio table + 6 chairs, Room of choice. Window 12:00–14:00, arrival 12:20.
MiltonRecliner, pair · Threshold
Stop 6, Milton: Recliner, pair, Threshold. Window 12:00–14:00, arrival 13:15.
BramptonSideboard + mirror · White glove, haul-away
Stop 7, Brampton: Sideboard + mirror, White glove. Window 14:00–16:00, arrival 14:10.
Bramalea · BramptonAccent chairs, pair · Room of choice
Stop 8, Bramalea · Brampton: Accent chairs, pair, Room of choice. Window 14:00–16:00, arrival 15:35.
EtobicokeBunk bed · White glove, 1 flight of stairs
Stop 9, Etobicoke: Bunk bed, White glove. Window 16:00–18:00, arrival 17:50.
Islington · EtobicokeMedia console · Threshold
Stop 10, Islington · Etobicoke: Media console, Threshold. Window 18:00–20:00, arrival 18:20.
VaughanArea rug + ottoman · Room of choice
Stop 11, Vaughan: Area rug + ottoman, Room of choice. Window 18:00–20:00, arrival 19:00.
Woodbridge · VaughanBar stools, pair · Threshold
Stop 12, Woodbridge · Vaughan: Bar stools, pair, Threshold. Window 18:00–20:00, arrival 19:35.

Self-scheduling

The homeowner picks from windows the routes can actually keep.

A homeowner books straight from the order confirmation. Roadmark only offers a window a route can actually keep, not a calendar that pretends every hour is open.

Full means a route is already built for that window, not that nobody looked.
A reschedule rebuilds the route, so the new promise is as real as the first one.

Choose a delivery windowOrder NH-58210 · Oakville

Friday, October 2

08:00–10:00Full
10:00–12:00Available
12:00–14:00Full
14:00–16:00Available
16:00–18:00Selected
18:00–20:00Available

Crew app

Photos, signatures and exceptions recorded at the door.

The crew photographs where the item was placed, captures a signature, and notes an exception on the spot, with its own photo, before they leave the driveway.

Stop 1 · placed
Stop 1 · placedWhite glove
SectionalAssembled
Haul-awayOld sofa ✓
Left08:38
A photo at the point of placement
Signature · stop 1
Signature · stop 1
Signed byN. Alvarez
Time08:36
Captured at the door
Stop 4 · Oakville
Stop 4 · OakvilleException
BookcaseUndamaged
CartonTorn corner
Filed toNorthgate Home
Damage on the box, not the item

Every service level has one price, billed to the retailer.

Northgate Home sets which service level each order ships at. The homeowner never sees a bill; Roadmark totals the day's route and invoices the retailer once, with every stop and add-on itemised.

Service levelsPer stop

Service levels and add-ons, per stop
Level	What the crew does	Charge
Threshold	To the garage or covered entry, packaging stays on	CA$59.00
Room of choice	Carried to the room the homeowner picks, packaging removed	CA$89.00
White glove	Placed, assembled and packaging removed	CA$149.00

Add-on · stairs, per flightCA$15.00

Add-on · haul-away, per itemCA$35.00

Invoice · Route 4Northgate Home · Tuesday

12 stops

White glove, 4 stops × CA$149.00CA$596.00
Room of choice, 4 stops × CA$89.00CA$356.00
Threshold, 4 stops × CA$59.00CA$236.00
Haul-away, 2 items × CA$35.00CA$70.00
Stairs, 1 flight × CA$15.00CA$15.00
Total$1,273.00 CAD

A return is a route too.

A wrong-colour sectional doesn't turn into a warehouse mystery. The reverse trip is scheduled, tracked and closed the same way the original delivery was.

Sep 24
Exchange requested. N. Alvarez ordered the sectional in the wrong colour.
Sep 26
Pickup booked. A window offered and taken, 14:00–16:00.
Sep 26
Collected. Condition noted as undamaged.
Sep 26
Back at the DC. Northgate Home's Mississauga DC confirms the restock.
Sep 29
Redelivered. The right colour, stop 1 on Tuesday's Route 4, 08:00–10:00.

Run final mile on its own, next to the TMS you already use.

Run just the last-mile network in Roadmark, beside the retailer's order system. Delivery-ready orders arrive by EDI or API, and proof of delivery goes back the same way. Add quoting, linehaul or dispatch when you're ready.

How it connects

Questions

Questions about the delivery.

How does Roadmark schedule delivery windows?

A homeowner only ever sees a window a route can actually keep. "Full" means a route is already built for that window, not that nobody looked, and a reschedule rebuilds the route so the new promise is as real as the first one.

What gets captured at the door?

The crew photographs where the item was placed, captures a signature, and notes any exception on the spot with its own photo, before they leave the driveway.

How are service levels billed?

Each service level, threshold, room of choice or white glove, has one price plus add-ons like stairs and haul-away. The homeowner never sees a bill; Roadmark totals the day's route and invoices the retailer once, with every stop and add-on itemised.

How are returns and exchanges handled?

A return is scheduled, tracked and closed the same way as the original delivery: request, pickup window, collection, restock at the DC and redelivery.

Can final mile run on its own, beside our existing systems?

Yes. Run just the last-mile network in Roadmark beside the retailer's order system; delivery-ready orders arrive by EDI or API and proof of delivery goes back the same way, and you add quoting, linehaul or dispatch when you're ready.

Thirteen modes, one platform.

Every mode runs on the same customers, loads and invoices, so a company that runs more than one sees them together.

Bring last week's routes. We'll plan them live.

Send us a week of delivery orders. In the call, you'll see the routes and windows Roadmark would have offered, next to what actually ran.

Your service levels and add-ons
Windows a homeowner could actually book
What it would cost for your network