Customer portal and carrier portal for freight
One load, two portals, each seeing only its part.
Shippers, brokers and carriers work on the same shipment in one shared workspace, and each sees it differently. Roadmark builds both portals from one record, so the customer and the carrier each see exactly their side, and nothing that isn't theirs.
Your rate: $1,940.00 USD
Your rate: $1,655.00 USD
What each side never sees: The carrier never sees the customer's rate ($1,940.00). The customer never sees the carrier's cost ($1,655.00) or which carrier ran the load.
Customers request, book and pay without calling you.
- Request a quote
- Book it
- Track the load
- Download documents
- Pay open invoices
| Name | Role | Access |
|---|---|---|
| L. Meyer | Admin | Full access, manages other users |
| D. Osei | Billing | Invoices and payments only |
| R. Alvarez | Shipping coordinator | Request, book and track only |
Carrier onboarding
Vetted once, then re-checked every day.
A carrier uploads their packet once in their own portal, and Roadmark vets them and runs fraud checks at onboarding. After that it re-checks authority and insurance every day against the source, and quietly stops sending them tenders the moment something lapses.
- Operating authorityActiveMC-712340 · verified daily against FMCSA
- Auto liability insuranceCurrent$1,000,000.00 · expires Mar 2027
- Cargo insuranceCurrent$100,000.00 · expires Nov 2026
- W-9 on fileOn fileReceived Feb 2026
- Banking for paymentOn fileACH details verified
- Carrier agreementSignedSigned Feb 2026
Brightwater Carriers is blocked. Cargo insurance lapsed Sep 24; no new tenders go out until a current certificate is on file.
Tenders and rate confirmations
Accept, sign and get paid, all in the same portal.
1Accept or decline
The tender shows the rate, stops and equipment before the carrier commits to anything.
2Sign the rate confirmation
One tap. No faxing a signed PDF back to a dispatcher's inbox.
3Upload POD and invoice
Documents attach straight to the load, and billing can match them the moment they land.
4See when you'll be paid
The terms and pay status on each load.
Portals carry your company's name and logo.
Before
The generic header, shown before a company sets its own branding.
After
Your name and logo on every screen your customers and carriers see.
Questions
What people ask about the portals.
What can customers do in the customer portal?
Request a quote, book it, track the load, download documents and pay open invoices, without calling you. Their own admin decides who on their team sees what, such as invoices and payments only for accounts payable.
Can shippers, brokers and carriers work on the same shipment?
Yes, in one shared workspace: the shipper in the customer portal, the carrier in the carrier portal and the broker in Roadmark, all on the same load record. Each still sees only its own side, so the carrier never sees the customer's rate.
Can a carrier see what the customer pays?
No. Both portals are built from the same load record, but the carrier never sees the customer's rate, and the customer never sees the carrier's cost or which carrier ran the load.
How does carrier onboarding work?
A carrier uploads its packet once in its own portal: authority, insurance, W-9, banking details and the carrier agreement. Roadmark vets the carrier and runs fraud checks at onboarding, then re-checks authority and insurance every day against the source, and stops sending tenders the moment something lapses.
Can carriers sign rate confirmations in the portal?
Yes, in one tap. In the same portal a carrier accepts or declines the tender, uploads the POD and invoice, and sees the pay status on each load.
Can the portals carry our company's branding?
Yes. Customers and carriers sign in to portals with your company’s name and logo.
Bring your customers and carriers. We'll show both portals.
Tell us who needs a portal today. In the call, you'll see it on a real load.
- Your own customers or carriers
- On a real load
- What it would cost to turn on